Keys for E-Mail
All shortcut keys are based on the U.S. keyboard layout. Keys on other layouts may not correspond exactly to the keys on a U.S. keyboard.
For keyboard shortcuts in which you press two or more keys together, the keys to press are separated by a plus sign, like this: SHIFT+F10.
For shortcuts in which you press keys one after the other, the keys to press are separated by a comma, like this: ALT, F, X.
To perform this action...
Press...
To switch to Inbox
CTRL+SHIFT+I
To switch to Outbox
CTRL+SHIFT+O
To choose the account from which to send a message
CTRL+TAB (with focus on the To line), and then TAB to the Accounts button
To check names
ALT+K (using Word as e-mail editor)
CTRL+K (using the Outlook e-mail editor)
To display the Address Book (or the Select Names dialog box in a new message) CTRL+SHIFT+B
To send
CTRL+ENTER or ALT+S
To reply to a message
CTRL+R
To reply all to a message
CTRL+SHIFT+R
To mark a message as not junk
CTRL+ALT+J
To display blocked external content (in a message)
CTRL+SHIFT+I
To post to a folder
CTRL+SHIFT+S
To check for new mail
CTRL+M or F9
To go to the next message
UP ARROW
To go to the previous message
DOWN ARROW
To go to the row above (message or group heading)
ALT+UP ARROW
To go to the row below (message or group heading)
ALT+DOWN ARROW
To compose a new message
CTRL+N
To open a received message
CTRL+O or ENTER
To convert the format of a received message from HTML or RTF to plain text
CTRL+SHIFT+O
To add a Quick Flag to a message
INSERT
To display the Flag for Follow Up dialog box
CTRL+SHIFT+G
To mark as read
CTRL+Q
To mark as unread
CTRL+U
For send/receive
To perform this action...
Press...
To start send/receive for all defined Send/Receive groups with Include this group in Send/Receive (F9) selected (This can include headers, full items, specified folders, items less than a specific size, or any combination that you have defined.)
F9
To start a send/receive for current folder, retrieving full items (header, item, and any attachments)
SHIFT+F9